If you're logged in with your badge profile, you won't be able to purchase public tickets. To buy tickets, you simply need to log out — no need to log in again or use another email. You can proceed as a guest and complete your purchase normally.
You can log in by scanning the barcode on your badge or by using the same email address you used during accreditation. Once logged in, your badge benefits will apply automatically — including access to screenings, panels, and any ticket privileges associated with your badge type.
Yes — tickets that you’ve purchased or redeemed with your badge can be transferred to another person. You can do this directly in the app by selecting the ticket and using the “Transfer” or “Send to a Friend” option.
The Strike Policy outlines what happens when a ticket holder repeatedly misses screenings they’ve booked.
- If you miss one screening, you’ll receive an email reminder letting you know you did not attend.
- If you miss a second screening, your ticketing privileges will be temporarily restricted — you will not be able to book new tickets for 24 hours.
This policy helps ensure fairness and seat availability for all guests. Please make sure to cancel any bookings you can’t attend in advance.
If you can’t make it to a screening, you can return your ticket via the mobile app — up to 60 minutes before the screening starts. Alternatively, you can transfer your ticket to someone else so they can attend in your place. This helps free up seats for other guests and ensures you don’t receive a strike.
All your tickets will appear directly in the app under “My Tickets” once you’ve logged in with the same email used during purchase or registration.
No printing is necessary. Your QR code in the app will be scanned at the venue entrance. If your phone runs out of battery, you can visit a Box Office for assistance.
Make sure push notifications are enabled. We use them for last-minute updates, changes in venue, or special announcements.
You’ll need an internet connection to load new tickets or browse the latest schedule. We recommend checking in advance and refreshing before heading to a venue.
Contact customer service via the app’s Contact section.
No Show Policy – FAQ
he No Show Policy is a rule applied to ensure that tickets are used efficiently and that empty seats are minimized during screenings and events.
A No Show occurs when a ticket holder reserves a ticket but does not attend the event and does not cancel, release, or share the ticket in advance.
To avoid penalties, ticket holders must return, release, or share any unused tickets at least 60 minutes before the event. This ensures that other guests have the opportunity to attend.
You can easily release or share your ticket through the RSIFF app.
- Tickets can be released or shared at any time before the 60-minute cutoff.
- Once the event is less than one hour away, the release and share options become unavailable.
This ensures that all ticket changes are processed in time for other guests.
Yes. You will receive two automatic reminders:
- The first reminder: 2 hours before the screening.
- The second reminder: 1 hour and 15 minutes before the screening.
These reminders give you time to release or share your ticket if you cannot attend.
- First missed screening or In Conversation:
You will receive a message reminding you about the No Show Policy and how to release tickets in the future.
- Second missed screening or In Conversation:
Your badge booking privileges will be paused for 24 hours, starting from the end of the missed event.
You may still purchase tickets at regular pricing.
- Any additional missed screening or In Conversation:
Each additional No Show will trigger a new 24-hour pause.
Both the RSIFF app and the website will display a notice indicating that the No Show Policy pause is active, along with a countdown showing when your booking privileges will be restored.
Yes. Even if your badge booking privileges are paused, you can still purchase tickets at regular pricing.
