{"id":53936,"date":"2025-11-09T15:22:56","date_gmt":"2025-11-09T12:22:56","guid":{"rendered":"https:\/\/redseafilmfest.com\/?page_id=53936"},"modified":"2025-12-01T13:03:29","modified_gmt":"2025-12-01T10:03:29","slug":"app-faq","status":"publish","type":"page","link":"https:\/\/redseafilmfest.com\/en\/app-faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FAQ<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\tI am a badge holder. Can I buy tickets?<\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t
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If you're logged in with your badge profile, you won't be able to purchase public tickets. To buy tickets, you simply need to log out \u2014 no need to log in again or use another email. You can proceed as a guest and complete your purchase normally.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\tHow can I log in to redeem my badge benefits?<\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t
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You can log in by scanning the barcode on your badge or by using the same email address you used during accreditation. Once logged in, your badge benefits will apply automatically \u2014 including access to screenings, panels, and any ticket privileges associated with your badge type.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\tCan I transfer my ticket to someone else?<\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t
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Yes \u2014 tickets that you\u2019ve purchased or redeemed with your badge can be transferred to another person. You can do this directly in the app by selecting the ticket and using the \u201cTransfer\u201d or \u201cSend to a Friend\u201d option.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\tWhat is the Strike Policy?<\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t
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The Strike Policy outlines what happens when a ticket holder repeatedly misses screenings they\u2019ve booked.<\/p>

  1. If you miss one screening, you\u2019ll receive an email reminder letting you know you did not attend.<\/li>
  2. If you miss a second screening, your ticketing privileges will be temporarily restricted \u2014 you will not be able to book new tickets for 24 hours.<\/li><\/ol>

    This policy helps ensure fairness and seat availability for all guests. Please make sure to cancel any bookings you can\u2019t attend in advance.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\tHow can I avoid a Strike Policy if I can\u2019t attend a screening?<\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t
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    If you can\u2019t make it to a screening, you can return your ticket via the mobile app \u2014 up to 60 minutes<\/strong> before the screening starts. Alternatively, you can transfer your ticket to someone else so they can attend in your place. This helps free up seats for other guests and ensures you don\u2019t receive a strike.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\tHow do I access my tickets?<\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t
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    All your tickets will appear directly in the app under \u201cMy Tickets\u201d once you\u2019ve logged in with the same email used during purchase or registration.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\tDo I need to print my ticket?<\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t
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    No printing is necessary. Your QR code in the app will be scanned at the venue entrance. If your phone runs out of battery, you can visit a Box Office for assistance.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\tHow do I receive updates or alerts?<\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t
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    Make sure push notifications are enabled. We use them for last-minute updates, changes in venue, or special announcements.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\tCan I use the app without a Wi-Fi or data connection?<\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t
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    You\u2019ll need an internet connection to load new tickets or browse the latest schedule. We recommend checking in advance and refreshing before heading to a venue.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\tHow do I get help if something doesn\u2019t work?<\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t
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    Contact customer service via the app\u2019s Contact section.<\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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    No Show Policy \u2013 FAQ <\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\tWhat is the No Show Policy? <\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t
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    he <\/span>No Show Policy<\/span><\/b> is a rule applied to ensure that tickets are used efficiently and that empty seats are minimized during screenings and events.<\/span>\u00a0<\/span><\/p>

    A <\/span>No Show<\/span><\/b> occurs when a ticket holder reserves a ticket but does <\/span>not<\/span><\/b> attend the event <\/span>and<\/span><\/b> does <\/span>not<\/span><\/b> cancel, release, or share the ticket in advance.<\/span>\u00a0<\/span><\/p>

    To avoid penalties, ticket holders must <\/span>return, release, or share<\/span><\/b> any unused tickets <\/span>at least 60 minutes before the event<\/span><\/b>. This ensures that other guests have the opportunity to attend.<\/span>\u00a0<\/span><\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\tHow can I release or share a ticket? <\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t
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    You can easily <\/span>release or share<\/span><\/b> your ticket through the <\/span>RSIFF app<\/span><\/b>.<\/span>\u00a0<\/span><\/p>

    • Tickets can be <\/span>released or shared at any time before the 60-minute cutoff<\/span><\/b>.<\/span>\u00a0<\/span><\/li><\/ul>
      • Once the event is <\/span>less than one hour away<\/span><\/b>, the release and share options become unavailable.<\/span>\u00a0<\/span><\/li><\/ul>

        This ensures that all ticket changes are processed in time for other guests.<\/span><\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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        \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\tWill I receive reminders before my screening? <\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t
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        Yes. You will receive two automatic reminders:<\/span>\u00a0<\/span><\/p>

        • The <\/span>first reminder<\/span><\/b>: <\/span>2 hours before<\/span><\/i> the screening.<\/span>\u00a0<\/span><\/li><\/ul>
          • The <\/span>second reminder<\/span><\/b>: <\/span>1 hour and 15 minutes before<\/span><\/i> the screening.<\/span>\u00a0<\/span><\/li><\/ul>

            These reminders give you time to release or share your ticket if you cannot attend.<\/span>\u00a0<\/span><\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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            \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\tWhat happens if I miss a screening? <\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t
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            • First missed screening or In Conversation:<\/span><\/b>\u00a0
              You will receive a message reminding you about the No Show Policy and how to release tickets in the future.<\/span>\u00a0<\/span><\/li><\/ul>
              • Second missed screening or In Conversation:<\/span><\/b>\u00a0
                Your badge booking privileges will be <\/span>paused for 24 hours<\/span><\/b>, starting from the end of the missed event.<\/span>\u00a0
                You may still purchase tickets at regular pricing.<\/span>\u00a0<\/span><\/li><\/ul>
                • Any additional missed screening or In Conversation:<\/span><\/b>\u00a0
                  Each additional No Show will trigger a <\/span>new 24-hour pause<\/span><\/b>.<\/span>\u00a0<\/span><\/li><\/ul><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t
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                  \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\tHow will I know if my account is paused? <\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t
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                  Both the <\/span>RSIFF app<\/span><\/b> and the <\/span>website<\/span><\/b> will display a notice indicating that the <\/span>No Show Policy pause is active<\/span><\/b>, along with a countdown showing when your booking privileges will be restored.<\/span>\u00a0<\/span><\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

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                  \n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\tCan I still purchase tickets during a pause? <\/span>\t\t\t\t\t<\/div>\n\t\t\t\t\t
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                  Yes. Even if your badge booking privileges are paused, you can still <\/span>purchase tickets at regular pricing<\/span><\/b>.<\/span>\u00a0<\/span><\/p><\/div>\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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                  <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                  I am a badge holder. Can I buy tickets? If you’re logged in with your badge profile, you won’t be able to purchase public tickets. To buy tickets, you simply need to log out \u2014 no need to log in again or use another email. You can proceed as a guest and complete your purchase […]<\/p>\n","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-53936","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/redseafilmfest.com\/en\/wp-json\/wp\/v2\/pages\/53936","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/redseafilmfest.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/redseafilmfest.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/redseafilmfest.com\/en\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/redseafilmfest.com\/en\/wp-json\/wp\/v2\/comments?post=53936"}],"version-history":[{"count":21,"href":"https:\/\/redseafilmfest.com\/en\/wp-json\/wp\/v2\/pages\/53936\/revisions"}],"predecessor-version":[{"id":56388,"href":"https:\/\/redseafilmfest.com\/en\/wp-json\/wp\/v2\/pages\/53936\/revisions\/56388"}],"wp:attachment":[{"href":"https:\/\/redseafilmfest.com\/en\/wp-json\/wp\/v2\/media?parent=53936"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}